MONTROSE Football Club Ltd - Customers'/Supporters' Charter
Reviewed December 2012
Montrose Football Club views this charter as a dynamic and practical document which will, in consultation with customers/supporters, shape the future development of The Club.
FC Ltd (hereinafter referred to as "The Club")
continues to strive for wider access to matches by offering:
access for to games at Links Park Stadium for non season
ticket holders and, in the event of the match being
all-ticket, non season ticket holders will be able to
purchase tickets after the requirements of season ticket
holders have been met. Similar procedures apply to all-ticket
matches at away venues.
Concessions for junior customers (under 16), senior
The club encourages the supporters of tomorrow by providing
reduced prices for junior season and match day tickets.
Junior supporters are welcome in all sections of the
stadium to enable families to sit together in an area
of their choice.
Free or reduced admission to replays of abandoned games.
If a match is abandoned after spectators are admitted
to the ground but before kick-off or half-time, ticket
holders are entitled to free admission to the rearranged
match - vouchers are available for issue in these circumstances.
If a match is abandoned after kick-off in the second
half, customers may be entitled to reduced admission
charges for the rearranged match, subject to discussion/agreement
between the participating teams.
Support for disabled customers and their carers.
Montrose supporters with a registered disability may
apply for a pass (effectively a season ticket) for themselves
and their carer/helper.
Visiting fans with a registered disability should contact
their own Club who will, in turn, advise The Club of
any specific requirements.
The Club does not charge visiting supporters admission
prices which are higher than those charged to our own
customers at the corresponding away fixture.
Any allocation of concessionary tickets offered to senior
citizens and junior supporters will be paralleled for
customers of a visiting club on a pro rata basis.
The Club complies with Scottish Football League rules
governing the allocation of tickets to visiting clubs.
for Cup Competitions are priced according to the status
of the opposition and are available first for Season Ticket
holders. If their usual seat is in the area designated for
the opposing team, then a seat of similar location and price
will be offered.
Refunds will be considered only if the ticket is returned
to the Ticket Office not later than 24 hours before kick-off
when the match is played.
Consultation and Information
The Club continues to develop ways to consult with customers,
shareholders, sponsors, the local authority and other interested
Shareholders are sent financial statements, the Chairman's
report and a financial review annually.
Shareholders are invited to the statutory AGM while non-shareholder
customers, sponsors, the local authority and other interested
parties are consulted through a series of informal activities.
Montrose FC has acknowledged its commitment to the community
by the identification of a director to deal with this activity.
The Club's efforts in the Community include:
of Links Park Stadium for community group and organisations.
Association with Angus Council and local residents for
Support for the "Kick it Out" anti-racism
Support for various local charities.
The provision of free tickets for a number of schools
in and around Montrose allowing accompanied pupils to
be brought to Links Park free of charge.
The provision of free tickets to local juvenile football
reams and organisations to promote a community spirit
within the Club.
The Club endeavours to respond to any contact from a customer
within a maximum of 7 days.
The Club responds by telephone, e-mail, fax or letter and
if a customer requests a response in writing he/she receives
The Club encourages customers to contact the relevant employee
in pursuit of specific enquiries and relevant contact information
(names, postal address, telephone number, e-mail addressed)
is available through club publications and the official
replica strip designs have a minimum lifespan of not less
than two seasons wherever possible.
Details of the next intended change of kits are available
The Club offers refunds on merchandise in accordance with
its statutory obligations.
The club will not knowingly purchase or otherwise acquire
goods or merchandise from any supplier or manufacturer who
does not fully comply with the labour, safety and other
relevant statutory instruments of the countries of manufacture
in respect of age of employees, health and safety of employees,
hours of work, leave allowance, minimum wages, overtime
and sick pay etc.
The Club is committed to a policy of equality of opportunity
and non-discrimination on grounds of disability, sex, marriage,
race, colour or religion, and to the principle that employees
should be free to work in an environment free from harassment,
victimisation or bullying.
The Club endorses and actively promotes UEFA's recently
issued Ten Point Plan of Action for Professional Football
Clubs in respect of Anti-Racism.
The Club has developed and implemented polices/procedures
for the protection of children and vulnerable adults. The
club has identified a member of the Board who will be responsible
for the monitoring, developing and implementation of these
policies. The identified Director will also act as the liaison
monitoring officer for the club in respect Disclosure Scotland
and the vetting of staff and or volunteers whose role(s)
while operating under aegis of Montrose Football Club bring
them into regular contact with children and/or vulnerable
Club, and its entire staff, in their dealings with individual
and corporate customers/supporters will endeavour to conduct
themselves in accordance with the highest ethical standards.
Reviewed December 2012